All the products we sell on our website are 100% genuine from the original brands. Our products are sourced from around the world, so a small number of the products sold on our website may look slightly different from what you have at home, but the products are still 100% genuine and produced by the original manufacturer for that particular brand. For example, a product sold in the USA may differ in appearance from the same product sold in Australia, but the product is still genuine. We keep all our stock in a temperature controlled environment prior to shipping and subject to regular quality control checks.

Currently We do FREE SHIPPING to Australia, New Zealand, USA, Canada and Singapore!

All of the orders placed on our website will be dispatched from our warehouse and distribution centre in Hong Kong. Once the parcel arrives in Australia (for Australia customers) it will then depend on products in the parcel.

Skin care, makeup and hair care orders will be delivered through Australia Post registered parcel. Please allow around 5-10 working days for the orders to delivered. If you are not home at the time of delivery the driver will leave a note and the parcel will be left in your nearest local post office for you to pick up.

Perfume, fragrance and cologne orders will be delivered by Australian Air Express. Please allow around 7-12 working days for the orders to delivered. If you are not home at the time of delivery the driver will leave a note and you can give them a call to arrange a redelivery.

Delivery times vary and depend on the postal/courier service to the destination. If your order hasn't arrived after 12 working days please contact us and we will track the status for you.

YES! We are confident you will be happy with our products. However if you have any problems with items you receive please report to us within 10 days of receipt. We guarantee money back refund if you are dissatisfied in any way. Items must be returned in the original condition in which they were received. Please note that the items must be unopened and unused.
* Perfume products cannot be returned as they are classified as dangerous goods by Australia Post.

We frequently update our stock quantity. However occasionally it still can happen that the products you ordered are out of stock. In these cases:

• If part of your order is out of stock we will ship the items that are available and refund you the amount for those that are out of stock.
• If all of the products in your order have been sold out we will then have to cancel the order and refund in full.

Please contact us by submitting this contact us form. We will get back to you within 24 hours.

By mail:
OZ Cosmetics AUS
PO Box 276 Chadstone Centre
VIC 3148